Skip to content

COVID-19 Update - Important Information


If this is an emergency, dial 911 or go to your nearest hospital emergency room. Click here for directions to the SickKids Emergency Department if this is the closest location for you.


If you need urgent help but don’t need to go to a hospital emergency room, click here for Crisis Centres.

Learning Institute
Our Courses
All Courses

Cultivating your credibility and influence as a supervisor

Cultivating credibility and influence showing person building blocks representing support team

One of the key challenges in any supervisory role is to engage people in such a way that staff choose to trust and respect you. This webinar focuses on what you can do as a supervisor to create the conditions for a beneficial and positive working relationship with others.  

Learning objectives:

  • Identify the key practices and skills to effectively building trust and influence 
  • Lead meetings and projects in such a way that there is real engagement and commitment to outcomes  
  • Get clear about how values and needs are addressed in decisions   
  • Understand how to communicate all decisions effectively (including the ones you didn’t make, but are yours to implement)  
  • Recognize the necessity and the how-to of apologies for repairing relationships (and how doing so demonstrates your commitment to being accountable, and having integrity)

This webinar is part of the Certificate for new supervisors: Develop and enhance your supervisory skills in health and human services. Participants may register for any of the certificate program’s individual webinars as a stand-alone training.