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Excellence in mental health data, communication and influence (Winter program)

Excellence in mental health data, communication and influence

This program is offered as part of the Excellence in Mental Health Leadership program by SickKids CCMH Learning Institute, in partnership with Humber College providing optional micro-credential recognition. It provides essential leadership skills and knowledge for new and emerging leaders in community mental health services. The Excellence in Mental Health Leadership program includes two micro-credential offerings: Excellence in Mental Health Organization and People Management (five-day program) and Excellence in Mental Health Data, Communication and Influence (three-day program). Participants can register for either program or both; the first is not a prerequisite for the second.

For the full program overview, please click here.

Individual modules for the Excellence in mental health data, communication and influence program include:

At the end of this module, participants will be able to:  

  • Confidently leverage data to accelerate impact by identifying trends, issues, technologies and standards that may impact delivery of health care and management of health  
  • Implement data and analytics strategies to support continuous improvement in a complex, health care environment  
  • Recognize opportunities to enhance decision-making, performance and client outcomes  
  • Gain fluency in health-care data and analytics, to be better equipped to ask the right questions   
  • Describe how various performance indicators, standards and benchmarks are used 
  • Explain the relationship between outcome measurement and quality management initiatives to support data analysis and data presentation for decision-making purposes  

Facilitator: Nicole Burford

Winter program date: March 23, 2023, 9 a.m. to 4 p.m.

At the end of this module, participants will be able to:  

  • Gain insight into the client experience and how to co-design (with the client and other stakeholders) improvements to service offerings  
  • Use co-design tools and a facilitated approach to produce empathy maps and client journey maps    
  • Leverage the experience and underlying needs and emotions of clients when designing improvements and innovations in programs and services 
  • Assess the client experience through empathy mapping, a process that involves developing awareness of what clients think, feel, hear, say, and do during the service experience 

Facilitators: Erika Espinoza and Celia Espinoza 

Winter program date: March 28, 2023, 9 a.m. to noon

By the end of this module, participants will be able to:  

  • List guiding principles for effective stakeholder and client engagement  
  • Describe key elements of a partnership agreement  
  • Identify priority target populations for stakeholder engagement   
  • Identify opportunities for forming strategic partnerships with other community organizations   
  • Use practical tools and strategies for defining key stakeholders, engaging clients, and others with lived experience, capturing client needs and experiences, and enhancing stakeholder engagement 
  • Describe the benefits of various models of partnership (cooperative, collaborative, integrated) and how to structure and evaluate formal partnerships

Facilitators: Erika Espinoza and Celia Espinoza  

Winter program date: March 30, 2023, 9 a.m. to noon

By the end of this module, participants will be able to:  

  • Use a comprehensive process to identify, refine and enhance key areas in their presentation skills, leadership presence and communication thereby enriching their interactions with team members, leadership, and clients 
  • Apply the elements of effective presentation skills to engage/re-engage virtual, in-person and hybrid audiences  
  • Define their personal value statement  
  • Use specific tactics and techniques to identify and understand their audience  
  • Exude charisma as an agent of influence  
  • Apply a change model to facilitate adoption of change in their audience  
  • Persuasively communicate change vision to motivate support and commitment from stakeholders  

Facilitator: Christine Felgueiras

Winter program date: April 4, 2023, 9 a.m. to 4 p.m.

All participants will be encouraged to apply their learning to assess and enhance their agency’s programs and services; however, only those who apply for the micro-credential will have their work formally assessed. Micro-credential assignment submissions will be due approximately two weeks after the final module. Participants will be expected to select and complete two situation-based application activities for assessment and scoring. Participants who successfully meet the criteria will be awarded the micro-credential for Excellence in mental health data, communication and influence. 

Please note: There is an additional registration fee for the knowledge application assessment and obtaining the micro-credential. Upon registration in the program, you will be contacted by Humber College to learn how to register for the optional knowledge application assessment to earn the micro-credential.


  • Delivered through an interactive virtual classroom experience

Participant profile

  • New managers who want to develop their leadership presence  
  • Experienced managers who have received little formal training in data-informed decision-making
  • Individuals looking to lead with impact


  • Registration fee for three-day program: $750
  • Optional assessment fee for Humber micro-credential: $200