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Excellence in mental health organization and people management (Winter program)

Excellence in mental health organization and people management

This program is offered as part of the Excellence in Mental Health Leadership program by SickKids CCMH Learning Institute, in partnership with Humber College providing optional micro-credential recognition. It provides essential leadership skills and knowledge for new and emerging leaders in community mental health services. The Excellence in Mental Health Leadership program includes two micro-credential offerings: Excellence in Mental Health Organization and People Management (five-day program) and Excellence in Mental Health Data, Communication and Influence (three-day program). Participants can register for either program or both; the first is not a prerequisite for the second.

For the full program overview, please click here.

Individual modules for the Excellence in mental health organization and people management program include:

At the end of the session, participants will be able to:  

  • Define the differences between management and leadership  
  • Discuss some of the challenges of transitioning to management and how to handle them  
  • Identify the various stakeholders involved in a complex situation and how to manage them
  • Clarify who they want to be as a leader (their personal “why” as a leader)  
  • Discuss the strengths and challenges of different leadership styles
  • Use a reflective practice to learn and grow as a manager   

Facilitator: Dr. Lucas Dufour

Winter program date: Jan. 12, 2023, 9 a.m. to noon

At the end of this module, participants will be able to:   

  • Describe factors that affect growth and adaptation within social organizations   
  • Discuss how the changing needs of vulnerable populations served by mental health organizations in Ontario are driving change in the social sectors   
  • Identify the importance of strategic planning in guiding social organizations during this period of change   
  • Describe the role of front-line managers in successful implementation of strategic imperatives   
  • Explain how strategic focus contributes to effective leadership  

Facilitator: Neill Carson 

Winter program date: Jan. 17, 2023, 9 a.m. to noon

At the end of this module, participants will be able to:   

  • Clarify the roles and responsibilities of executives, managers, and employees in the change process  
  • Define a compelling rationale and vision for change
  • Identify and appreciate the different impacts that a change may have on staff
  • Recognize transition phases, and how to engage staff in each phase
  • Develop and implement a change management communication plan   

Facilitator: Marion Langford

Winter program date: Jan. 20, 2023, 9 a.m. to noon

At the end of this module, participants will be able to:  

  • Read and interpret financial documents such as budgets and business proposals  
  • Become more familiar and comfortable with spreadsheets as the key tool in building financial documents  
  • Use day-to-day budget management to contribute to departmental success for their team and organization  
  • Describe key financial documents and their uses in day-to-day budget management  
  • Assess how various drivers can affect variable costs in the budget, and how to plan effectively for them  
  • Project costs into the future for diverse purposes such as forecasting, preparing a multi-year budget, and creating project proposals  

Facilitator: Joel Clark 

Winter program date: Jan. 23, 2023, 9 a.m. to noon

At the end of this module, participants will be able to:  

  • Identify areas of Human Resources that require legal compliance (employment standards, occupational health and safety, workplace harassment, human rights, workplace injury and illness, accessibility, and privacy)   
  • List key manager responsibilities in each of these areas   
  • Search and locate information sources to support decision-making and actions   
  • Use key steps to create effective recruitment and onboarding processes   
  • Explain the unique characteristics of managing a unionized team   

Facilitator: Nives Malara

Winter program date: Jan. 26, 2023, 9 a.m. to noon

Part 1
At the end of this module, participants will be able to:  

  • Describe their role in cultivating employee performance  
  • Apply criteria for setting clear expectations    
  • Use appreciative listening to foster good communication   
  • Assess and leverage different factors that contribute to individual performance    
  • Create an agreement for giving/receiving feedback with employees    
  • Use a framework to productively lead coaching conversations    

Part 2 

At the end of this module, participants will be able to:  

  • Assess the implications of performance issues/behaviours on different parts of the organization and identify the most compelling reasons to request performance changes    
  • Define and clarify performance expectations
  • Describe stages in the performance cycle and how to address employees at each stage 
  • Plan how to customize feedback to engage employees in implementing changes in their performance  
  • Conduct performance conversations that lead to clear agreements and accountability    

Facilitator: Marion Langford

Winter program dates: Jan. 31, 2023, 9 a.m. to noon; Feb. 2, 2023, 9 a.m. to noon

At the end of this module, participants will be able to:  

  • Describe the social determinants of health   
  • Detect oppressive systems within White supremacy   
  • Identify microaggressions as they relate to the 2SLGBTQQIA+ community and racialized communities (not mutually exclusive)   
  • Explore, reflect on and challenge perceptions and implicit biases    
  • Manage team dynamics and conflict from an inclusive multicultural lens   
  • Apply a modality to help employees interact better with marginalized clients and identify barriers that create treatment gaps  

Facilitators: Janelle Campbell with guest speakers Dr. Natalie Kalb and Dwight Ballantyne  

Winter program date: Feb. 9, 2023, 9 a.m. to 4 p.m.

At the end of this module, participants will be able to:  

  • Support successful team formation and development    
  • Establish team alignment by creating shared purpose, norms, and commitments with team members    
  • Assess strengths and opportunities for an existing team through the lens of productivity and positivity (team culture)   
  • Create a plan for supporting a team in enhancing work practices and/or team culture    
  • Facilitate healthy and productive dialogue, conflict, and decision-making within inter-professional teams   
  • Adapt team practices for remote and hybrid teams  

Facilitator: Carolynne Wintrip  

Winter program date: Feb. 16, 2023, 9 a.m. to noon

All participants will be expected to select and complete a project to apply and extend their learning to an individual, team, or organizational leadership issue; however, only those who apply for the micro-credential will have their projects formally assessed. Micro-credential project submissions will be due approximately three weeks after the final module. The projects will be assessed and scored. Participants who successfully meet the criteria will be awarded the micro-credential for Excellence in People and Organization Management. 

Please note: There is an additional registration fee for personal project assessment and obtaining the micro-credentials. Upon registration in the program, you will be contacted by Humber College to learn how to register for the optional personal project assessment to earn the micro-credential.


  • Delivered through an interactive virtual classroom experience

Participant profile

  • New managers and team leaders who need support  
  • Experienced managers who have received little formal training for leading a team or who want to update and improve their skills
  • Individuals looking to move into a managerial role


  • Registration fee for three-day program: $1250
  • Optional assessment fee for Humber micro-credential: $300