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Holding difficult conversations for supervisors

question mark in speech bubbles indicating holding difficult conversations

Being able to address issues with individuals is a key supervisory skill. This webinar walks through a complete “how-to” for preparing and conducting any difficult conversation. Participants will gain a tool kit of questions and guidance addressing aspects for framing the issue along with setting boundaries and accountability in these conversations. 

Learning objectives:

  • Create clear expectations for the conduct of conversations of this kind 
  • Cultivate a practice that will build a bridge to understanding another person  
  • Recognize the different stress responses during difficult conversations, and strategies to address them  
  • Identify the clear and compelling reasons the conversation is required 
  • Practice how to open this type of conversation 
  • Identify the questions and the feedback that will improve understanding and options to resolve issues

This webinar is part of the Certificate for new supervisors: Develop and enhance your supervisory skills in health and human services. Participants may register for any of the certificate program’s individual webinars as a stand-alone training.