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COVID-19 Update - Important Information


If this is an emergency, dial 911 or go to your nearest hospital emergency room. Click here for directions to the SickKids Emergency Department if this is the closest location for you.


If you need urgent help but don’t need to go to a hospital emergency room, click here for Crisis Centres.


Terms of Use

It is important that you read all of these terms and conditions carefully. 

1. Use of Site 

This website (the “Site”) is provided by SickKids Community Mental Health Centre (“SickKids CCMH”) and its Learning Institute (which may later be referred to as “us”, “we” or “our”). Your access to and continued use of this Site and SickKids CCMH’s social media channels (including but not limited to Facebook, Twitter, and LinkedIn) constitutes your acceptance of, and is conditional upon, your continued acceptance of and compliance with these General Terms and Conditions of Use (“Terms”) and all applicable laws. “Use” of the Site means visiting or using the Site, including (without limitation):  

  1. to access or download, text, data, images, PDFs, videos, e-learning modules, newsletters, articles, illustrations, animations, games, views, opinions or other materials, and includes information and/or materials submitted by you (“Submitted Content”), which is collectively referred to as “Content”; and/or 
  2. to submit, post or upload your information, images, text, data, illustrations, animations or other Submitted Content to the Site. 

Each time you Use the Site you signify your acceptance and agreement, and the acceptance and agreement of any person or entity on whose behalf you may act, without limitation or qualification, to be bound by the Terms. You represent and warrant that you have the legal authority to agree to and accept this agreement on behalf of yourself and any person or entity you may represent. If you do not agree with these terms and conditions you should not use this Site.  

2. Modifications 

SickKids CCMH reserves the right in its sole discretion to add, remove, modify or otherwise change the Terms at any time. Your continued Use of the Site following the posting of any such changes will signify that you accept the changes. If any change to the Terms is unacceptable to you, you should cease using the Site.  

SickKids CCMH reserves the right, in its sole discretion, to add, remove or modify any Content on the Site. SickKids CCMH reserves the right, in its sole discretion, to correct any errors or omissions to any part of the Site but has no duty to do so, and the Terms shall apply to any such changed version of the Site.  

3. Ownership 

Unless otherwise specified on the Site, this Site, its Content, and all associated copyright is owned by SickKids CCMH. The Site and all of its Content is the property of SickKids CCMH and others and is protected by Canadian and international copyright, trademark and other laws. Your use of the Site does not transfer to you any ownership or other rights in the Site or its Content. Any unauthorized distribution, transmission or publication or the Site or its Content is strictly prohibited.    

4. Permitted Use of Site 

Except as otherwise provided for in these Terms, you may only use this Site for lawful, personal, non-commercial purposes. You are granted a limited, non-exclusive, non-transferable, non-sub-licensable license to use the Content for personal non-commercial use only, provided the Content is not modified and all copyright and other proprietary notices are retained. Any other use is strictly prohibited without SickKids CCMH’s prior written permission and the permission of any applicable rights holders. None of the Content may be otherwise reproduced, republished or re-disseminated in any manner or form without the prior written consent of an authorized representative of SickKids CCMH.  

5. User Conduct 

You acknowledge that all information, text, images, audio, video, designs, names, logos, trade-marks, data, code or other information, material or content submitted by any user including yourself, whether publicly or privately posted, emailed, transmitted, uploaded or otherwise submitted to us via this Site or one of our social media channels (collectively “Submitted Content”) is the sole responsibility of the person from which such content originated. You acknowledge and agree that you are entirely responsible for all of your Submitted Content that you post, email, transmit, upload or otherwise submit via this Site and/or pursuant to the services we make available via this site (the “Services”), including without limitation the accuracy of  the Submitted Content. We do not control the Submitted Content posted via the Site and, as such, do not guarantee the accuracy, integrity or quality of such Submitted Content. Under no circumstances will we be liable in any way for any loss, damage or injury related to, or arising as a result of, any use of any Submitted Content, including but not limited to, any errors or omissions in any Submitted Content, or any loss or damage of any kind incurred as a result of the use of any Submitted Content posted, e-mailed, transmitted, uploaded or otherwise submitted via a Service.  

Please be aware that what is posted online can remain online for many years to come. We encourage you to exercise caution when speaking about your medical condition or your child’s medical condition. Please do not disclose personal information such as medical records, your location, financial information, etc.  

The views and opinions expressed on SickKids CCMH’s social media pages reflect the thoughts of the online users and not necessarily those of SickKids CCMH.  

You agree not to post, email, transmit, upload or otherwise submit any Submitted Content that:  

  1. is offensive as determined by SickKids CCMH, in our sole discretion, including, without limitation, content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; 
  2. could be harmful to minors; 
  3. harasses or advocates harassment of another person; 
  4.  involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”; 
  5. promotes information that is false, misleading, illegal or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; 
  6. infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party including, without limitation, promoting an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; 
  7. contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page); 
  8. displays pornographic or sexually explicit material of any kind; 
  9. provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under the age of 18; 
  10. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses; 
  11. solicits passwords or personal identifying information for commercial or unlawful purposes from other users; 
  12. you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information); 
  13. engages in commercial activities and/or sales, such as contests, sweepstakes, barter, advertising, and pyramid schemes, without our prior written consent; and 
  14. contains or will contain any disabling mechanism or protection feature designed to prevent its use, including any clock, timer, counter, computer virus, worm, software lock, drop dead device, Trojan horse routine, trap door, time bomb or any other codes, designs, routines or instructions that may be used to access, modify, replicate, distort, delete damage or disable the Content, any Services or this Site and any world wide web pages or any operating system software or hardware on which such Content, Service or Site is operated or displayed except as specifically designed into the Content. 

SickKids CCMH shall have the right to remove any Submitted Content that violates the above terms and conditions or is otherwise objectionable, in SickKids CCMH’s sole and unfettered discretion. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. You acknowledge and agree that we may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:  

  1. comply with legal process; 
  2. enforce these Terms;    
  3. respond to claims that any Content violates the rights of third-parties; or 
  4. protect our rights, property, or personal safety and those of our users and/or the public. 

6. Disclaimer 

The Content on this Site is provided for educational and/or informationalpurposes only. The Content is not designed or intended to constitute medical advice or to be used for diagnosis. SickKids CCMH makes reasonable efforts to ensure that the content developed by SickKids CCMH is reliable when posted. SickKids CCMH does not control Submitted Content contributed by other users to the Site and you should not assume such content has been reviewed or endorsed by SickKids CCMH.  

Some of the content photography on this website is being used for illustrative purposes only and any person depicted in the content is a model, unless otherwise indicated. 

You acknowledge when you Use this Site that:  

  1. your Use of and any reliance by you on this Site is at your own risk; 
  2. you are solely responsible for your Submitted Content provided to the Site; and 
  3. SickKids CCMH makes no representations or warranties regarding the accuracy, quality, completeness, timeliness, appropriateness or sustainability of the Content. SickKids CCMH assumes no obligation to update the Content or advise on further developments concerning the topics mentioned in the Content.       

Online resources are not a substitute for the personalized judgement and care of a trained medical professional. Please consult with a clinician who can assess your individual needs before making any decision regarding treatment or medication.   

The Content on this Site is not intended as emergency or crisis help. If you require help with an emergency, contact your local emergency services: in Ontario call 911 or go to your local hospital emergency room.    

SickKids CCMH does not accept any liability for your use of the Site and your use of the Site is at your own risk. The Site is provided on an “as-is” basis, without any representations or warranties of any kind, express or implied, and including without limitation implied representations or warranties of merchantability, fitness for a particular purpose or non-infringement of proprietary rights, all of which are disclaimed by SickKids CCMH to the fullest extent permitted by law.   

7. Limitation of Liability 

You agree that in no event shall SickKids CCMH, its affiliates, its officers, directors, employees, agents, licensors or their respective successors and assigns have any responsibility or liability for any special, indirect, incidental or consequential losses or damages of any kind, including, without limitation, personal injury resulting from following any advice or information given on the Site, any loss or damages in the nature of or relating to lost business, lost savings, lost data or otherwise, regardless of the cause, whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. This limitation applies even if SickKids CCMH knew of or ought to have known of the possibility of such damages.  

SickKids CCMH expressly disclaims any and all liability for the acts, omissions or conduct of any third-party user of the Site or any advertiser or sponsor of the Site (collectively, a “Third Party”). Under no circumstances shall SickKids CCMH or its affiliates, officers, directors, employees, agents, or licensors be liable for any injury, loss, damage (including special, indirect, incidental or consequential damages), or expense arising in any manner whatsoever, directly or indirectly, from (1) the acts, omissions, or conduct of a Third Party; or (2) any use or inability to use any content located at or made available at any website linked to or from the Site.  

If you decide to access or use any linked website or content, materials, software, goods or services from any website linked to or from the Site, you do so entirely at your own risk.  

You hereby release SickKids CCMH and its officers, directors, employees, agents and their respective successors and assigns from any injury, loss, damages or expenses that you may incur, and agree not to assert any claims against them, arising directly or indirectly from your purchase or use of any products or services referenced by or made available through the Site or by third parties through the Site. 

8. Indemnity 

You hereby agree to indemnify, defend and hold harmless SickKids CCMH, its affiliates, officers, directors, employees, health-care practitioners, agents, licensors, and all third parties mentioned at the Site, from and against all claims, actions or demands, and losses or damages relating thereto, alleged to result from or resulting from your Use of the Site and its’ Content or your breach of the Terms.   

9. Prohibited Activities 

Except as otherwise provided in these Terms, you may not directly or indirectly:  

  1. copy, reproduce, reuse, transmit, adapt, publish, frame, post, upload, modify, broadcast or distribute any Content in any way, including for any public or commercial purpose whatsoever, without our prior written permission; 
  2. use or attempt to use another person’s password, account, likeness, or other information in connection with this Site; 
  3. impersonate any person or entity, including without limitation any SickKids CCMH’s employee or SickKids CCMH’s health-care practitioner in connection with this Site; 
  4. register an email that you do not own or do not have permission to register from the owner;    
  5. post or transmit any Content to the Site that is unlawful, harmful (including any virus), threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, indecent or profane or that could constitute or encourage a violation of any law; 
  6. scrape any Content from this Site, whether automatically or manually;  
  7. disrupt or interfere with any other person’s use or enjoyment of the Site; or  
  8. attempt to obtain unauthorized access to parts of the Site that are restricted from general access. 

10. Links/Linking 

This Site may contain links to other websites that are not under the ownership or operation of SickKids CCMH. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. If you use these sites, you do so at your own risk. Downloading material from certain sites may risk infringing intellectual property rights or introducing viruses into your computer system. You should take notice when you leave this Site and read the privacy policies and terms of these other sites. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).  

Linking to this Site 

SickKids CCMH welcomes links to this Site subject to the conditions (“Conditions for Linking”) described below. You agree that by linking to this Site, you and the owner of the linked website will be deemed to have agreed to the following Conditions for Linking:  

  1. The linked website shall not: 
    • frame any part of this Site or use any other methods or techniques to alter the visual presentation of this Site;  
    • make or imply any endorsement or recommendation of you, the owner of the linked website, or any products or services mentioned on the linked website, without the prior written consent of SickKids CCMH;  
    • misrepresent the relationship of yourself or the website owner with SickKids CCMH or present false or misleading information regarding SickKids CCMH or its services; and     
    • contain any materials that are offensive or promote information that is false, misleading or illegal or promote illegal activities.   
  2. A link may be made to the Site’s homepage, however, where appropriate we encourage “deep linking” to relevant pages rather than to the Site’s homepage. 
  3. SickKids CCMH can terminate your right to link to Site and any associated use of Licensed Marks. 
  4. SickKids CCMH may amend the Conditions for Linking at any time and you and the website owner agree to be bound by such amended Conditions for Linking. 

11. Website Privacy 

SickKids CCMH respects your privacy; we do not sell, rent, or trade personal information about our Site users. We collect, use, and disclose personal information only with your consent, and after identifying the purposes for which the personal information is collected, or as otherwise permitted or required by applicable law. Generally, information may be collected to improve the operation of the Site, process requests, and/or respond to feedback. We also use contact information to send periodic e-mail alerts or bulletins to subscribers who have opted to use this service.  

Information Collected Automatically on Use of Site 

The Site may automatically collect information including but not limited to the Internet Protocol (IP) address of your computer, your operating system, the parts of the Site you visit, the pages and images viewed, the content you post or download from the Site and your internet service provider’s IP address. Such information collected is generally used to improve the Site and for Site administration purposes. The information may be used to create aggregate tracking information reports regarding Site traffic patterns and Site user demographics.  

Use of Cookies 

A cookie is a small text file placed on your computer through your browser when you visit the Site. Cookies are used for a number of purposes such as to track the Site’s user traffic patterns and to personalize your online experience on this Site. You may refuse the use of cookies by using the appropriate settings in your internet browser if your browser permits. However, by doing so you may be unable to use the full functionality of this Site. This site may also use “remarketing pixels”.  

Google Analytics 

This Site uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to assist SickKids CCMH to analyze how visitors use the Site and to analyze the information generated by the cookies (which includes your IP address). This information is transmitted to and stored by Google. Google uses the information for the purposes of compiling reports on Site activity for SickKids CCMH, evaluating your use of the Site and providing other services to SickKids CCMH related to internet usage and website activity. By using this Site, you agree to the use of Google Analytics. Learn more about Google’s privacy policy.  

Google Adworks and Facebook remarketing services 

This Site also uses Google Adworks and Facebook remarketing services, and may use other third-party remarketing services, to advertise about SickKids CCMH, its foundation and other affiliates, across the internet on third party websites accessed by you once you have visited this Site. This remarketing could, for example, be in the form of an advertisement placed on the Google search results page or on Facebook. Google, Facebook and other third-party vendors use cookies to serve such ads to you based on your past visits to this Site. By using this Site, you agree to the use of Google Adworks and Facebook remarketing services.  
You can opt out of Google Adworks and Facebook remarketing:     

Privacy of Personal Information and Personal Health Information 

During your Use of the Site you may choose or be requested to voluntarily provide personal information such as your email address and name for the purposes of communications or for accessing certain features of the Site. SickKids CCMH may use such personal information to communicate with you. By using this Site, you signify your consent to the collection, use and disclosure of your personal information in accordance with the Terms. If you do not agree with the Terms, you should not use the Site.    

Information pertaining to the privacy and confidentiality of personal health information is included in the SickKids CCMH Privacy Statement 

SickKids Foundation and Electronic Commerce 

Donations to SickKids CCMH through the Site are managed by the SickKids Foundation. The SickKids Foundation uses password protocols and secure websites to protect personal and other information received when an online donation is made or merchandise is purchased. The Foundation’s software is routinely updated to maximize protection of such information. For more information, please consult the SickKids Foundation’s Privacy Policy.  

12. Governing Law 

This is a Canadian website and its content is intended for Canadian residents only. The laws of the Province of Ontario shall govern this agreement and any dispute or claim based on your use of the Site or the Information and Uploaded Content. You agree that any action or proceeding related to this agreement or your use of the Site shall only be brought by you in the courts of the Province of Ontario.  

13. General 

These Terms constitute the entire agreement between SickKids CCMH and users of the Site. SickKids CCMH and Site users are independent parties and nothing in these Terms shall give rise to an employment, partnership or agency relationship between you and SickKids CCMH. Waiver of any provision of these Terms is invalid unless provided by SickKids CCMH in writing.   

Failure of SickKids CCMH to enforce any of the terms and conditions hereunder, to exercise any rights or remedies provided herein or by law, or to provide proper notice shall not constitute waiver by of any of rights hereunder nor release you of any obligations under these Terms. These Terms enure to the benefit of SickKids CCMH its successors and assigns.