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COVID-19 Update - Important Information

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If this is an emergency, dial 911 or go to your nearest hospital emergency room. Click here for directions to the SickKids Emergency Department if this is the closest location for you.

 

If you need urgent help but don’t need to go to a hospital emergency room, click here for Crisis Centres.

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Contact Us

General Inquiries

Email: info@sickkidscmh.ca

Toll-Free:
1-855-944-4673

Local:
416-924-1164 

Central intake

Email: intake@sickkidscmh.ca

Call:
416-924-1164 ext. 8708


Sheppard

Treatment Centre

1645 Sheppard Ave. W., North York
Ontario, Canada M3M 2X4

Toll-Free: 1-855-944-4673
Local: 416-924-1164
Fax: (416) 633-7141


Jarvis

Treatment Centre

440 Jarvis Street, Toronto, Ontario
Canada M4Y 2H4

Toll-Free:
1-855-944-4673
Local: 416-924-1164
Fax: (416) 924-8208


SickKids Centre for Community Mental Health Learning Institute

114 Maitland Street, Toronto, Ontario
Canada M4Y 1E1
Toll-Free:
1-855-944-4673
Local: 416-924-1164
Fax: (416) 924-9170


Media relations contacts

Members of the media who require more information about SickKids Centre for Community Mental Health (SickKids CCMH) or who wish to interview SickKids CCMH staff, please contact:

Jane Kitchen
Senior Communications Advisor
SickKids CCMH
416-924-1164 ext. 3250
jkitchen@sickkidscmh.ca 

The Senior Communications Advisor must be notified in advance of any onsite interviews with staff or clients. This will enable staff to arrange an appropriate location for media interviews or film shoots, notify others who may be in the area, and determine the appropriate staff, clients and families for your story.

The Senior Communications Advisor (or alternate) must accompany all reporters, film crews and photographers during their visit to the Centre.

For media inquiries after hours

Please call 416-813-7500 to have a member of Communications and Public Affairs at SickKids paged.


Share your feedback

At SickKids CCMH, we believe that a positive care experience happens through good communication, mutual respect, and true partnership between patients, families, caregivers, and staff.

We care about your experience and welcome you to share your concerns, comments, suggestions, or compliments. 

Positive feedback is welcome at any level of the organization via feedback@sickkidscmh.ca or in writing to the Clinical Director, at either of our sites.

Process for raising a concern

Step 1: Where possible, we recommend first speaking with SickKids CCMH staff. Many concerns can be resolved at the time they arise through regular discussion with your service provider.

Step 2: If the issue remains unresolved, the matter should be escalated to the service manager responsible for the clinical area involved. This information can be provided by your service provider, the receptionist at each site or by calling 1-855-944-4673.

Step 3: If Step 2 does not allow for a satisfactory resolution, a client, family member or concerned individual can file a written complaint by email (feedback@sickkidscmh.ca) or through mail to either of our sites.

Step 4: The Manager, Quality and Risk and Clinical Administration will acknowledge the receipt of the complaint (to the complainant) within 10 days and begin the investigation process as required. This may require the manager to meet directly with the complainant to collect further information about the concern or complaint. Where the investigation is ongoing, an update will be provided after 30 days.