COVID-19 Update - Important Information
416-924-1164 ext. 8708
1645 Sheppard Ave. W., North York
Ontario, Canada M3M 2X4
Fax: (416) 633-7141
440 Jarvis Street, Toronto, Ontario
Canada M4Y 2H4
Fax: (416) 924-8208
SickKids Centre for Community Mental Health Learning Institute
114 Maitland Street, Toronto, Ontario
Canada M4Y 1E1
Fax: (416) 924-9170
Media relations contacts
Members of the media who require more information about SickKids Centre for Community Mental Health (SickKids CCMH) or who wish to interview SickKids CCMH staff, please contact:
Senior Communications Advisor
416-924-1164 ext. 3250
The Senior Communications Advisor must be notified in advance of any onsite interviews with staff or clients. This will enable staff to arrange an appropriate location for media interviews or film shoots, notify others who may be in the area, and determine the appropriate staff, clients and families for your story.
The Senior Communications Advisor (or alternate) must accompany all reporters, film crews and photographers during their visit to the Centre.
For media inquiries after hours
Please call 416-813-7500 to have a member of Communications and Public Affairs at SickKids paged.
Share your feedback
At SickKids CCMH, we believe that a positive care experience happens through good communication, mutual respect, and true partnership between patients, families, caregivers, and staff.
We care about your experience and welcome you to share your concerns, comments, suggestions, or compliments.
Positive feedback is welcome at any level of the organization via firstname.lastname@example.org or in writing to the Clinical Director, at either of our sites.
Process for raising a concern
Step 1: Where possible, we recommend first speaking with SickKids CCMH staff. Many concerns can be resolved at the time they arise through regular discussion with your service provider.
Step 2: If the issue remains unresolved, the matter should be escalated to the service manager responsible for the clinical area involved. This information can be provided by your service provider, the receptionist at each site or by calling 1-855-944-4673.
Step 3: If Step 2 does not allow for a satisfactory resolution, a client, family member or concerned individual can file a written complaint by email (email@example.com) or through mail to either of our sites.
Step 4: The Manager, Quality and Risk and Clinical Administration will acknowledge the receipt of the complaint (to the complainant) within 10 days and begin the investigation process as required. This may require the manager to meet directly with the complainant to collect further information about the concern or complaint. Where the investigation is ongoing, an update will be provided after 30 days.