Skip to content
Close

If this is an emergency, dial 911 or go to your nearest hospital emergency room. Click here for directions to the SickKids Emergency Department if this is the closest location for you.

 

If you need urgent help but don’t need to go to a hospital emergency room, click here for Crisis Centres.

Close
Close
Google Translate Limitations Disclaimer

Our website uses a third-party electronic translation service hosted by Google Translate. We do not guarantee the accuracy of any translated information, but we offer this service to make information on our website more accessible to the communities we serve.

Please note that our Centre functions in English. Unless otherwise indicated, our programs, services and SickKids CCMH Learning Institute courses are offered in English.

Community Mental Health

Share your feedback

Community Mental Health

We believe that a positive care experience happens through good communication, mutual respect, and true partnership between clients, families, caregivers, and staff.

We care about your experience and welcome you to share your concerns, comments, suggestions, or compliments. Constructive feedback is welcome at any level of the organization.


Process for raising a concern

Step 1: Where possible, we recommend first speaking with GH-CCMH staff. Many concerns can be resolved at the time they arise through regular discussion with your service provider.

Step 2: If the issue remains unresolved, the matter should be escalated to the service manager responsible for the clinical area involved. This information can be provided by your service provider, the receptionist at each site or by calling 416-924-1164.

Step 3: If Step 2 does not allow for a satisfactory resolution, a client, family member or concerned individual can file a written concern by email or through mail to either of our sites.

Step 4: The Senior Manager, Quality, Analytics, Risk and Health Information will acknowledge the receipt of the concern to the individual who shared it within 10 days and begin the investigation process as required. This may require the manager to meet directly with the individual sharing the concern to collect further information. Where the investigation is ongoing, an update will be provided after 30 days.