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COVID-19 Update - Important Information


If this is an emergency, dial 911 or go to your nearest hospital emergency room. Click here for directions to the SickKids Emergency Department if this is the closest location for you.


If you need urgent help but don’t need to go to a hospital emergency room, click here for Crisis Centres.

Community Mental Health

Your Rights and Responsibilities

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Community Mental Health

While participating in service provided by The Garry Hurvitz Centre for Community Mental Health (GH-CCMH) you have the right to:

  • be informed of your rights and to know and understand your rights
  • be treated with respect & dignity, no matter your race, gender, culture, religion, abilities or sexual orientation
  • be involved in decisions made about the services that you receive and to express your thoughts and feelings
  • receive service that respects your culture, is consistent with your needs, is coordinated with other services you have received or are receiving, and builds on your strengths and resources
  • refuse a proposed service, and to be made aware of possible alternatives
  • have all personal information that you share kept confidential in accordance with the Ontario Personal Health Information Protection Act (PHIPA)
  • have access to the client record/file maintained about your service in accordance with PHIPA
  • ask for correction to information in the client record/file, or to file a notice of disagreement which will be placed in the client record/file in accordance with PHIPA
  • have any disagreement or complaint you have regarding your service, responded to in a respectful and timely manner

If you are a youth, you have the right to make decisions about yourself and the services you receive.

All our clients have a responsibility to:

  • treat others with respect and dignity
  • be respectful of the privacy of others, including their right to confidentiality
  • participate actively, openly and honestly in the assessment, service planning and service review process
  • inform GH-CCMH staff of information that is important and relevant to your service
  • attend scheduled appointments and meetings and notify GH-CCMH, according to cancellation policies, if you are unable to attend/participate
  • respect the rules of the Centre
  • refrain from the use of alcohol and non-prescription drugs prior to participating in GH-CCMH services