Skip to content
Close

If this is an emergency, dial 911 or go to your nearest hospital emergency room. Click here for directions to the SickKids Emergency Department if this is the closest location for you.

 

If you need urgent help but don’t need to go to a hospital emergency room, click here for Crisis Centres.

Close
Close
Google Translate Limitations Disclaimer

Our website uses a third-party electronic translation service hosted by Google Translate. We do not guarantee the accuracy of any translated information, but we offer this service to make information on our website more accessible to the communities we serve.

Please note that our Centre functions in English. Unless otherwise indicated, our programs, services and SickKids CCMH Learning Institute courses are offered in English.

View all News & Events
August 08, 2024

Listening to our clients and participants: Our survey results for 2023-24 are in!

At the end of every fiscal year, we pull data from our client and participant experience survey. Anyone who has received treatment, spoken with our Mental Health Access Team, or been a participant in our programs run by our Prevention team is offered a chance to complete it.  

Feedback from this survey is valuable in letting us know how we’re doing and where we can improve. Last year’s survey taught us that Spanish was the most common language our respondents were most comfortable speaking after English, and as a result, our website is now available in both French and Spanish. We also took steps to increase knowledge about our feedback mechanisms by adding this information on our lobby screens and including feedback buttons to our website, including on our Contact Us page.  

In 2023-24, we took steps to make the survey easier to access by creating a paper version, offering the survey on iPads at reception, and sharing the survey after intake. As a result, we had a 30 per cent increase in responses from 2022-23.  We will take away the results from this year’s survey and make improvements based on respondent feedback.   

Thank you to everyone who took the time to give us their feedback to help us improve their experience at GH-CCMH. 


Here are some key findings from 2023-24: 

Comfortable in two languages:   

  • 17% (MHAP & Treatment)  
  • 13% (Prevention)  

Didn’t wait long after being referred (answered not at all or somewhat):  

  • 54% (MHAP & Treatment)   
  • 91% (Prevention)   

As a result of their care with this program or service, respondents felt more prepared to accomplish the things they wanted to do (fairly or definitely):   

  • 88% (Treatment)   
  • 96% (Prevention)  

Respondents unfamiliar with the feedback process:  

  • 80%   

Care needs are met by the program or service (Definitely or Fairly):  

  • 94% (MHAP & Treatment)  
  • 97% (Prevention)  

Treated with respect by centre staff (Always or Usually):  

  • 100% (MHAP & Treatment)  
  • 100% (Prevention)  

Involved as much as you want to be in decisions about your service/program (Always or Usually)  

  • 78% (MHAP & Treatment)  
  • This question is not asked for prevention participants

Want to share your thoughts on the survey results?

Share your feedback
Share