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Conflict management skills
Develop critical conflict management skills to transform workplace challenges into opportunities for stronger relationships.
This conflict management training is ideal for professionals in clinical, educational, and community-based roles who want to strengthen their skills in navigating and resolving conflict within complex, people-centered environments.
Participants will use a conflict management assessment to assess their own strengths and developmental needs. The course focuses on developing practical skills for conflict resolution that apply to a variety of situations. Professionals in clinical, educational, and community-based roles who want to strengthen their skills in navigating conflict within complex, people-centered environments.
Conflict in the workplace is inevitable, but it does not have to keep you up at night. Effective conflict management transforms unpleasant experiences that damage relationships into opportunities to build better work relationships and increase productivity. In this workshop you will learn how to manage conflict with a co-worker, boss, client or business associate.
Learn how conflict develops as well as how to prevent or minimize the number of conflicts that you experience. You will learn how to use the five core conflict management strategies. You will leave the workshop with a roadmap of when and how to use each conflict management style.
This highly interactive course features brief lecturettes, group exercises, discussions, and practice sessions designed to foster engaging, hands-on learning experiences.
Learning objectives:
- Explore how conflict develops within relationships and identify an effective strategy to deal with it.
- Learn a core conflict management skill – how to stay in the problem-solving part of your brain rather than your amygdala.
- Use five core conflict management approaches ranging from accommodate to collaborate.
- Develop the skills associated with effective conflict management such as dealing constructively with anger and aggression, listening effectively, giving feedback, and managing emotions.
- Use a collaborative problem-solving approach, when appropriate, to meet needs and create a more lasting solution.
Register now to build your conflict management expertise and create lasting, positive solutions in your professional environment.
