Holding difficult conversations for supervisors

Being able to address issues with individuals is a key supervisory skill. This webinar walks through a complete “how-to” for preparing and conducting any difficult conversation. Participants will gain a tool kit of questions and guidance addressing aspects for framing the issue along with setting boundaries and accountability in these conversations. 

Learning objectives:

• Create clear expectations for the conduct of conversations of this kind.
• Cultivate a practice that will build a bridge to understanding another person.  
• Recognize the different stress responses during difficult conversations, and strategies to address them.
• Identify the clear and compelling reasons the conversation is required.
• Practice how to open this type of conversation.
• Identify the questions and the feedback that will improve understanding and options to resolve issues.

Please note: This webinar is module 3 of the Certificate for new supervisors: Develop and enhance your supervisory skills in health and human services. However, participants can also register for it as a stand-alone training to enhance their supervisory skills in holding difficult conversations.