Intake conversations in mental health services: Where change begins

Transform intake conversations into hopeful, collaborative experiences that inspire change and highlight client strengths.

** Spot are limited – register now! **

Intake conversations serve as a critical juncture for individuals seeking mental health services, often inducing significant stress as they must share their personal stories to access care. These conversations can profoundly shape the course of service and affect the individuals. Therefore, great responsibility lies with intake staff to assist people to experience safety and join as active participants in the intake and care process.

This training will uncover how to transform intake conversations from mere information gathering to a dialogic and generative experience that sparks hope for clients. Participants will learn how to inform intake conversations through brief therapies, emphasize meaning-making, eliciting and expanding upon individuals’ competencies, while facilitating discussions about problems in a different light.

Learning objectives:

• Gain an understanding of common concepts shaping intake processes and a shift in mindset conducive to change.
• Learn a process that prioritizes competency-focused experiences to drive change.
• Explore various questions that elicit differences, possibilities, and hope that can inform the next steps.
• Learn a different approach to discussing problems to make visible of existing help and support.