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COVID-19 Update - Important Information


If this is an emergency, dial 911 or go to your nearest hospital emergency room. Click here for directions to the SickKids Emergency Department if this is the closest location for you.


If you need urgent help but don’t need to go to a hospital emergency room, click here for Crisis Centres.


Important information during COVID-19


(March 17, 2022)

On March 9, the Chief Medical Officer of Health announced that the province is removing the public health mandate on masking as of March 21 for most sectors. This announcement clarified the government’s position on removing province-wide emergency mandates and signaled a shift towards organizations and individuals being responsible to assess and respond to their levels of risk with respect to the continuing COVID-19 pandemic.

The Garry Hurvitz Centre for Community Mental Health at SickKids is an essential health care service and as such we are committed to the safety of our clients, visitors, and staff. We are continuing our existing Infection Prevention and Control procedures. This includes screening at our buildings or before community visits, wearing of masks and additional PPE as required, and social distancing within our buildings and during indoor community visits.

With these practices in place, we are providing in-person services at our sites and in the community, as well as virtual services. We work with our clients to determine the best model of care for them within these rules. Here is a summary of our current levels of service:

  • In-person services (in the community, in a client’s home, or at the Centre) are available
  • Virtual services continue across all programs
  • Day treatment classrooms are operating in-person onsite
  • EarlyON programs are virtual and in-person

SickKids CCMH Learning Institute continues to advance best practices in mental health training and education through distance learning. See available webinars.

Our safety guidelines during COVID-19


During COVID-19, all clients and essential visitors designated as needing onsite services or who have requested in person service will have a pre-arranged appointment with their clinician. All appointments will be governed by the safety measures outlined below.

Your safety is key

Our measures include:

Screening: You will be screened before you enter the building; instructions are posted at the site entrance.

Hand hygiene: Cleaning hands with hand sanitizer will be required upon entry and within meeting rooms.

Masks: Clients and staff will be provided with surgical masks at reception. You and your clinician will remain masked throughout your appointment. You may remove your mask to drink or eat if you:

  • clean your hands before and after
  • remain physically distanced
  • replace the mask when you are done drinking or eating

Physical distancing: We are limiting numbers of staff and clients that will be permitted in our two sites. Treatment rooms are set up so you and your clinician will be two metres apart, and signage throughout the building will help you keep distance safely.

Enhanced cleaning: High-touch surfaces such as railings, doorknobs, and elevator buttons will be cleaned more frequently; designated rooms for clinical meetings will be cleaned and sanitized between appointments.

Improved ventilation: We have increased our HVAC filter safety rating, the filter replacement frequency, and the fresh air intake. Additional portable HEPA filters are available and in use in key areas onsite.

Other precautions for children under 6: For parents of children under the age of 6, please speak with your clinician regarding onsite services with your child. We are not mandating children under 6 to wear a mask so we will take extra precautions to ensure safety when you come onsite.

Bring to your appointment

Your water bottle: Our water fountains are closed during COVID-19, but new bottle fill stations are available at both our sites.

Toys or art supplies (if needed): Any toy brought in should be hard-surfaced, and cleanable with a disinfecting wipe; any supplies you bring in, you will take back home with you.

A mask: We highly recommend wearing a mask on your way to the Centre, even though you will be given a mask upon your entry into the building. Here are instructions for non-medical masks and face coverings: sew and no-sew.

Please arrive no more than 10 minutes before your appointment time.

Home and community visits

View What to expect during COVID-19.