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A micro-credential program in partnership with Humber College
The Excellence in Mental Health Leadership program is offered in partnership through SickKids CCMH Learning Institute with micro-credential recognition through Humber College. This program provides essential leadership skills and knowledge for new and emerging leaders in community mental health services.
Delivered by industry experts, the goal of the program is to equip and empower community mental health leaders for the challenges of service delivery during a time of unprecedented change. The programming provides in-demand and future-proof skills that are needed within Ontario’s community mental health sector.
Are you:
transitioning into a manager role?
in a leadership role but have received minimal formal training?
wanting to update and improve your skills?
Then this program is for you!
The Excellence in Mental Health Leadership program includes two new micro-credential offerings: Excellence in Mental Health Organization and People Management (five-day program); and Excellence in Mental Health Data, Communication and Influence (three-day program). Participants can register for either program or both; the first is not a prerequisite for the second.
Why pursue a micro-credential?
Micro-credentials allow you to gain skills and competencies in a flexible, fast, and affordable way. Micro-credentials allow you to build critical skill sets that both you and your employer need, and support your individual career goals in a stackable, portable, and customizable way. When you complete a micro-credential, you earn a certification that you can share with your employer and professional network, showing your achievements in an ever-changing world.
A micro-credential provides the learner with a digital badge which outlines the skills and competencies achieved. The badges are stored digitally and can be easily shared with current or prospective employers, be featured within resumes, and posted on social media sites. Through the meta-data embedded within the badge, micro-credentials are a quick way for the audience to obtain the details of the criteria required to earn the badge.
You can register for the Excellence in Mental Health Organization and People Management (five-day program) and/or the Excellence in Mental Health Data, Communication and Influence (three-day program) through the SickKids CCMH LI. Upon registration, you will be contacted by Humber College to learn how to register for the optional micro-credentialing.
This optional process certifies your achievements and adds a strong measure of credibility and legitimacy as you ascend into leadership roles in community mental health. To obtain the micro-credential, you will need to demonstrate the competencies through the personal project or knowledge implementation assessment process. Please note: there is an additional registration fee for obtaining the micro-credentials. Upon completion of both micro-credentials, learners will additionally earn a Certificate of Completion for the Excellence in Mental Health Leadership program.
Those who choose to not participate in the optional micro-credential assessment will have access to all program content and will be invited to participate in the personal projects; however, the personal projects will not be assessed. All participants will receive a Certificate of Participation at the end of each program from SickKids CCMH LI, but only those who register to have their projects assessed, and successfully meet the criteria, will be awarded the micro-credential by Humber College.
At the end of this module, participants will be able to:
Clarify the roles and responsibilities of executives, managers, and employees in the change process
Define a compelling rationale and vision for change
Identify and appreciate the different impacts that a change may have on staff
Recognize transition phases, and how to engage staff in each phase
Develop and implement a change management communication plan
Facilitator: Marion Langford
Module 4: Building financial acumen (half-day)
At the end of this module, participants will be able to:
Read and interpret financial documents such as budgets and business proposals
Become more familiar and comfortable with spreadsheets as the key tool in building financial documents
Use day-to-day budget management to contribute to departmental success for their team and organization
Describe key financial documents and their uses in day-to-day budget management
Assess how various drivers can affect variable costs in the budget, and how to plan effectively for them
Project costs into the future for diverse purposes such as forecasting, preparing a multi-year budget, and creating project proposals
Facilitator: Joel Clark
Module 5: Managing human resource accountabilities (half-day)
At the end of this module, participants will be able to:
Identify areas of Human Resources that require legal compliance (employment standards, occupational health and safety, workplace harassment, human rights, workplace injury and illness, accessibility, and privacy)
List key manager responsibilities in each of these areas
Search and locate information sources to support decision-making and actions
Use key steps to create effective recruitment and onboarding processes
Explain the unique characteristics of managing a unionized team
Part 1 At the end of this module, participants will be able to:
Describe their role in cultivating employee performance
Apply criteria for setting clear expectations
Use appreciative listening to foster good communication
Assess and leverage different factors that contribute to individual performance
Create an agreement for giving/receiving feedback with employees
Use a framework to productively lead coaching conversations
Part 2
At the end of this module, participants will be able to:
Assess the implications of performance issues/behaviours on different parts of the organization and identify the most compelling reasons to request performance changes
Define and clarify performance expectations
Describe stages in the performance cycle and how to address employees at each stage
Plan how to customize feedback to engage employees in implementing changes in their performance
Conduct performance conversations that lead to clear agreements and accountability
Facilitator: Marion Langford
Module 7: Fostering inclusive, equitable and anti-racist organizations (full day)
At the end of this module, participants will be able to:
Describe the social determinants of health
Detect oppressive systems within White supremacy
Identify microaggressions as they relate to the 2SLGBTQQIA+ community and racialized communities (not mutually exclusive)
Explore, reflect on and challenge perceptions and implicit biases
Manage team dynamics and conflict from an inclusive multicultural lens
Apply a modality to help employees interact better with marginalized clients and identify barriers that create treatment gaps
Facilitators: Janelle Campbell with guest speakers Dr. Natalie Kalb and Dwight Ballantyne
Module 8: Developing effective teams (half day)
At the end of this module, participants will be able to:
Support successful team formation and development
Establish team alignment by creating shared purpose, norms, and commitments with team members
Assess strengths and opportunities for an existing team through the lens of productivity and positivity (team culture)
Create a plan for supporting a team in enhancing work practices and/or team culture
Facilitate healthy and productive dialogue, conflict, and decision-making within inter-professional teams
Adapt team practices for remote and hybrid teams
Facilitator: Carolynne Wintrip
Optional: Personal project assessment to earn a micro-credential
All participants will be expected to select and complete a project to apply and extend their learning to an individual, team, or organizational leadership issue; however, only those who apply for the micro-credential will have their projects formally assessed. Micro-credential project submissions will be due approximately three weeks after the final module. The projects will be assessed and scored. Participants who successfully meet the criteria will be awarded the micro-credential for Excellence in People and Organization Management.
Please note: There is an additional registration fee for personal project assessment and obtaining the micro-credentials. Upon registration in the program, you will be contacted by Humber College to learn how to register for the optional personal project assessment to earn the micro-credential.
Delivered through an interactive virtual classroom experience
Participant profile
New managers and team leaders who need support
Experienced managers who have received little formal training for leading a team or who want to update and improve their skills
Individuals looking to move into a managerial role
Fees
Registration fee for five-day program: $1,250
Optional assessment fee for Humber Micro-credential: $300
Excellence in Mental Health Data, Communication and Influence (three-day program)
Module 1: Mastering data-informed decision making (full day)
At the end of this module, participants will be able to:
Confidently leverage data to accelerate impact by identifying trends, issues, technologies and standards that may impact delivery of health care and management of health
Implement data and analytics strategies to support continuous improvement in a complex, health care environment
Recognize opportunities to enhance decision-making, performance and client outcomes
Gain fluency in health-care data and analytics, to be better equipped to ask the right questions
Describe how various performance indicators, standards and benchmarks are used
Explain the relationship between outcome measurement and quality management initiatives to support data analysis and data presentation for decision-making purposes
Facilitator: Nicole Burford Winter program date: March 23, 2023, 9 a.m. to 4 p.m.
Module 2: Transforming experiences through journey mapping (half day)
At the end of this module, participants will be able to:
Gain insight into the client experience and how to co-design (with the client and other stakeholders) improvements to service offerings
Use co-design tools and a facilitated approach to produce empathy maps and client journey maps
Leverage the experience and underlying needs and emotions of clients when designing improvements and innovations in programs and services
Assess the client experience through empathy mapping, a process that involves developing awareness of what clients think, feel, hear, say, and do during the service experience
Facilitators: Erika Espinoza and Celia Espinoza Winter program date: March 28, 2023, 9 a.m. to 1 p.m.
By the end of this module, participants will be able to:
List guiding principles for effective stakeholder and client engagement
Describe key elements of a partnership agreement
Identify priority target populations for stakeholder engagement
Identify opportunities for forming strategic partnerships with other community organizations
Use practical tools and strategies for defining key stakeholders, engaging clients, and others with lived experience, capturing client needs and experiences, and enhancing stakeholder engagement
Describe the benefits of various models of partnership (cooperative, collaborative, integrated) and how to structure and evaluate formal partnerships
Facilitator: Erika Espinoza Winter program date: March 30, 2023, 9 a.m. to noon
Module 4: Leading and Communicating with Impact (full day)
By the end of this module, participants will be able to:
Use a comprehensive process to identify, refine and enhance key areas in their presentation skills, leadership presence and communication thereby enriching their interactions with team members, leadership, and clients
Apply the elements of effective presentation skills to engage/re-engage virtual, in-person and hybrid audiences
Define their personal value statement
Use specific tactics and techniques to identify and understand their audience
Exude charisma as an agent of influence
Apply a change model to facilitate adoption of change in their audience
Persuasively communicate change vision to motivate support and commitment from stakeholders
Facilitator: Christine Felgueiras Winter program date: April 4, 2023, 9 a.m. to 4 p.m.
Optional: Knowledge application assessment to earn a micro-credential
All participants will be encouraged to apply their learning to assess and enhance their agency’s programs and services; however, only those who apply for the micro-credential will have their work formally assessed. Micro-credential assignment submissions will be due approximately two weeks after the final module. Participants will be expected to select and complete two situation-based application activities for assessment and scoring. Participants who successfully meet the criteria will be awarded the micro-credential for Excellence in mental health data, communication and influence.
Please note: There is an additional registration fee for the knowledge application assessment and obtaining the micro-credential. Upon registration in the program, you will be contacted by Humber College to learn how to register for the optional knowledge application assessment to earn the micro-credential.
