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August 08, 2023

The results are in from our client and participant experience survey

A significant part of our work is understanding the experiences and perspectives of our clients, families, and caregivers.  

In April 2022, we launched the first-ever year-long updated client and participant experience survey. This survey provides us with invaluable insights into how our clients, families, and caregivers view us and our services, allowing us to make meaningful and lasting improvements that benefit all involved. It also serves as one of the primary ways GH-CCMH gathers information about the quality of care and services provided to our clients and service recipients. 

During 2022-23, 90 respondents completed the survey, compared to 17 in 2021-22. Here are some main takeaways about what we learned from our service and treatment respondents (attending our Prevention programs):  

Comfortable in two languages:

  • 41% (Prevention)  
  • 43% (Treatment)

Didn’t wait long after being referred (answering Fairly or Definitely):  

  • 93% (Prevention)  
  • 72% (Treatment)

As a result of their care with this program or service, respondents felt more prepared to accomplish the things they wanted to do (fairly or definitely):  

  • 95% (Prevention)  
  • 92% (Treatment)

Respondents unfamiliar with the feedback process:  

  • 85%  

This overview of the 2022/23 results suggests that, in most cases, the clients and service recipients who responded are satisfied with the services they received. Based on these results, we will continue to find ways to promote the survey and our feedback process. However, we will make it easier for clients and service recipients to share their experiences. We will also be looking at further language translation opportunities at the Centre.  

We want to extend a huge thank you to everyone who gave their input and volunteered their time to help us make a difference.   

Want to share your thoughts on the survey results?