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COVID-19 Update - Important Information


If this is an emergency, dial 911 or go to your nearest hospital emergency room. Click here for directions to the SickKids Emergency Department if this is the closest location for you.


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March 10, 2021

SickKids CCMH services as Toronto moves to the grey zone: what are available in-person, virtually

As of Monday, March 8, the province has ended the stay-at home order for Toronto as it moves into the grey zone for at least two weeks.

SickKids CCMH is an essential service. During COVID-19, we provide in-person service where necessary, such as in our day treatment program under Intensive Services for Children and Intensive Services for Youth. Safety guidelines are in place to protect our clients, families and staff who are onsite.

We ensure that all our clients have access to uninterrupted virtual services, as we have throughout the pandemic.

Due to the high number of community cases and the number of confirmed cases of variants of concern, we continue to adapt our services to reduce community exposure to COVID-19 for our clients, families and staff.

  1. Our Individual and Family Services are provided virtually with the option to receive in-person service onsite when necessary
  2. In-home service visits are available in-person onsite at the Centre, by phone, or by videoconference
  3. In-person community visits must take place at one of our safe partner locations in the community where full screening and full infection prevention and control measures are in place; in-person visits onsite at the Centre, or by phone or videoconference, are also available
  4. Live-in services at the Centre are currently suspended
  5. EarlyON program gatherings and Families First workshops are 100 per cent virtual at this time

We are monitoring case levels and local risks and are reviewing our service levels on an ongoing basis. We will share any changes to our service – watch this space for updates.

For more information on COVID-19 restrictions and guidelines, please refer to the COVID-19 City of Toronto site. 

If you have any questions about your care, please ask your clinician. 

New client? Phone us if you need services – we are here to help. Call our intake at 416-924-1164 ext. 8708; we will return your call the same day or the next business day.

SickKids CCMH is part of the SickKids mental health continuum of services including hospital services and the TeleLink Mental Health Program which offers both urban and rural telepsychiatry virtual services – these services are open as well.

To arrange a referral to hospital outpatient services, call the Mental Health Access Program at 416-813-7005. 

For inquiries concerning services in the TeleLink Mental Health Program, call 1-877-507-7301.

For information regarding all Toronto child mental health services, visit